Frequently Asked Questions
Timeless information for your vintage timepiece journey.
Are all your watches authentic vintage pieces?
Yes, every timepiece in our collection is a 100% authentic vintage watch. Our experts verify the movement, dial, and case of each piece to ensure it meets our strict heritage standards.
Do you offer a warranty on vintage watches?
We provide a 12-month mechanical warranty on all watches purchased through our shop. This covers the internal movement and timekeeping accuracy, though it excludes water damage and accidental impact.
How should I care for my mechanical watch?
Vintage watches require delicate care. We recommend winding manual pieces daily at the same time and avoiding exposure to magnets, extreme temperatures, and water, as vintage seals may not be airtight.
What is your return policy?
We offer a 14-day return period from the date of delivery. The watch must be returned in the exact same condition it was received, with all security tags intact and original packaging included.
How long does shipping take?
Orders are processed within 2 business days and shipped via insured express courier. Domestic shipping typically takes 3-5 business days, while international delivery can take 7-14 business days depending on customs.
Can I request a specific leather strap for my watch?
Absolutely. While our watches come with a curated strap, we offer a variety of premium leather options. Please contact our support team after placing your order to discuss customization.